The Philippines: The New Call Center Capital
As more and more US-based companies begin to enter the global market, the demand for more customer and tech support services increased as well. A decade ago, business owners would immediately contact call center companies in India. Today, however, the Philippines appear to be taking the lead.
The Business Process Outsourcing (BPO) industry in the Philippines have experienced an unprecedented growth over the recent years. A large demand for customer support, technical support, and other IT-related jobs opened a lot of opportunities for professionals. Instead of flying to a different country, Filipinos are now opting to work in foreign companies operating within the Philippines via offshore outsourcing.
There are countless benefits that come with working in a Philippine call center company. Many call center agents in the country are earning an average of Php 18,000 a month, not including the incentives and other bonuses. It’s understandable why a lot of professionals (many of which are degree holders) would rather work as an agent instead of venturing into other fields.
Why companies outsource to the Philippines
Companies from the US, Europe, and Australia choose to outsource in the Philippines due to the low labor costs and skilled workforce. Filipinos are also highly regarded for their exceptional work ethic, which a lot of customers appreciate.
Filipinos are also known for having a solid grasp on the English language and grammar. Unlike India and other countries, the Filipinos have a neutral accent. The Philippine literacy rating is at an astounding 97.5%.
Not quite a while prior, the Philippines just shares a tiny part compared to what India was offering. Be that as it may, while India still stays as the pioneer in the programming field, the Philippines, on the other hand, have the upper hand in the business process outsourcing industry as a whole.
Philippines vs India
More and more call center companies are popping all across the Philippines. By the end of 2015, the predicted revenue that will come from this industry can reach as much as $13.5 billion. Which brings us to the question, is the Philippines overtaking Indiam otherwise known as the call center capital of the world?
The answer, according to what economists believe is, yes.
According to a report by the LA Times, “the combination of cheap labor and specialized skills has made the Filipino workforce invaluable to a growing list of U.S. companies, which use them to field customer complaints, generate sales leads, code data, format documents, and read medical scans and legal briefs.”
High customer satisfaction rating
Filipinos are known for their friendliness and patience, which are essential values when working in the customer support industry. By outsourcing your call center department in the Philippines, you can rest assured that your customers are being treated with respect and professionalism.
Opting for an outsourced call center company can ensure your clients get ideal administrations as the agents from the Philippines undergo extensive training time that allows them to offer exceptional customer service by making and accepting calls.